During our many years in operation we have performed a wide variety of fireplace installations, from classic gas fires to stylish electrics. During this time we have upheld excellent customer service from our friendly team. Outlined below are some customer testimonials from installations and fireplace related projects we have done in the past.
“Excellent service from first visit to completed fitting. Sales staff were quick to identify our requirements, and recommended a splendid fire which was fitted within a week. The fitter did his work diligently and took us carefully through all necessary operating instructions. I recommend The Fireplace Studio unreservedly.” - Mr T Oct 2016
“We were very impressed with the environment and the friendly helpful staff. We were able to see the fire that we were interested in working which helped us to make our decision. We were given a hot drink while the purchase was completed.” - Mrs Barnes Oct 2016
“Having suffered at the hands of another local company who were unable to fit a stove for us we visited the Fireplace Studio at Bramcote. Explaining our circumstances the staff were able to recommend the right type of fire for us and left us to choose the model we liked. The survey was carried out quickly and efficiently and an installation date arranged to suit us. The fitter arrived as stated and carried out his work cleanly and with minimal disruption to us. We are delighted with our new fire and the service we received from the Fireplace Studio and wouldn’t hesitate to recommend them. Excellent.” - Mr Chadwick 2016
“Grateful thanks to Michelle, Ilkeston Showroom Manager and Keegan the Gas Engineer for superb service received recently after my purchase of a new gas cooker. Highly recommend.” - Mrs J Hodgson Sept 2016
“Our visit to the studio and the care taken to understand our needs was superb. The fitters Mathew and Keegan were excellent and explained everything we needed to know. They also cleaned up all the associated mess quite cheerfully.” - Mrs J Smith Sept 2016
“From our initial visit to the Nottingham Showroom to the actual Installation of our chosen Fire the Customer Service has been exceptional. Because we have no chimney and a restricted boundary with our neighbour we had to have a balanced flue fire and The Fire Studio helped us choose a Gazco Studio 1 with a Limestone surround which looks stunning in our room (it will be even better when all the renovations are complete! Thanks especially to Ashley who sorted everything and the installers who were very professional and considerate.” - Mrs Murfin Aug 2016
“We visited the studio three or four times and each time the sevice and help was excellent. The fire has now been installed by two fitters who were very professional and clean in their work. All in all really satisfied and would definately recommend a visit to the showroom.” - Mrs Dives Aug 2016
“We visited the Bramote showroom which was beautifully presented. We chose our fire and fireplace,the guys who installed it were really friendly and professional -they did a excellent job and left everything clean and tidy.The whole thing looks wonderful - just what we wanted - and we would not hesitate in recommending the company. You will not be disappointed.” - Mr Beal July 2016
“Fire and surround look great, fitters Matt and Keegan were first class & did a fabulous job.” - Debbie Tyler June 2016
“I have just had two gas fires serviced by the fireplace studio. The engineer Keagan was professional and friendly. Thank you for a great job. The glass looks amazing!” - Mr & Mrs A June 2016
“Many thanks for everything you did in helping us choose and then fit the superb fire and fireplace.
We have been ‘as warm as toast’ ever since.
We have already had several compliments about how it looks and how effective it is.” - Mr Cohen June 2016
“Overall this was a first class experience starting with our visit to the show room, where the fires and their surrounds could be viewed in very nice settings, help was friendly and informative. The fitters arrived and set to work with confidence and skill. The fitters were fastidious in their attention to detail measuring and checking every little thing. Nothing was overlooked everything had to be perfect and it is. The service was friendly and an all round good experience. Thank you.” - Gary Spiers May 2016
“if other companies gave the same service that gas world do life would be a breeze many thanks ” _- Mrs Smith May 2016 _
“Friendly staff, and excellent service. From start to finish, from choosing a fireplace to installation, which was quick and clean, a good experience. Would certainly recommend to anyone who is thinking of buying a fireplace. Thank you to you all” - Mrs Wolkow May 2016
“From the initial visit to the showroom to the installation of the fire and chimney liner the service provided was outstanding. The friendly knowledgeable staff in the showroom helped me chose the right product, followed by the assessment visit ensuring everything would fit. The installation was carried out swiftly and efficiently by two very professional fitters who were extremely attentive ensuring everything went smoothly. I would have no hesitation in recommending The Fireplace Studio to family and friends.” - Mrs P Goddard April 2016
“I received excellent service from my first visit to the showroom . All the staff I had dealings with were brilliant very helpful from start to finish. The work was completed in the time they said it would be they were very clean and tidy workman . I am delighted with the fire place that they created which makes my lounge look even better. Many thanks.” - Mrs Hexter April 2016
“From the first visit to The Fireplace Studio, to the final fitting of our gas fire and surround, we experienced polite, helpful and professional staff. Excellent work by all. We are very impressed by the Company.” - Mrs Joyce March 2016
“excellent service from choosing a gas fire and mantle to fitting would highly recommend a visit to the new bramcote showroom staffed by friendly and helpful people.” - Mr Driver March 2016
“excellent service from ordering to fitting,very helpful staff. engineers very professional,would highly recommend the fire place studio.” - Mr McGrath Feb 2016
“Excellent service and very friendly company, engineer was very efficient and no mess, had a slight problem but this is being rectified, the only downside was the cost of the survey and removal of back boilervery expensive, but would be pleased to reccomend this company as I couldn’t fault their workmanship and aftercare.” - Olga Hempshall Feb 2016
“Showroom staff helpful, friendly and polite.
First class service, and Installation Engineers professional, efficient and courteous.
Happy to recommend to anyone.” - Mrs Clements Feb 2016
“I want to give a big Thankyou to graham and the team at The Fireplace Studio who came to fit my new has stove today. From the initial consultation they have been nothing but helpful and have given me some great advice and design ideas! The stove finishes my front room perfectly and the lads who fitted the stove were polite , conscientious and left no mess whatsoever! I would thoroughly recommend anyone considering to purchase a new fire or fireplace to speak to these guys, A1 service from start to finish!!” - Mr Dodsworth Feb 2016
“The Fireplace Studio at Bramcote was impressive - very stylish.
.The staff were welcoming, friendly and helpful. Nothing was too much trouble.
.The engineers arrived promptly. They were hard working, reliable and conscientious.
They removed the existing fireplaces with great care so not to cause damage and
made a first class job of fitting the new ones.
.The electrician went the
extra mile - no wires were visible in the room when the
job was complete.
.We were delighted with the experience from start to finish and are 100% happy
with our beautiful new fireplaces and fires.
.We highly recommend.”
- Mr & Mrs Peel Jan 2016
“From initially visiting the showroom right through to the final fitting of the gas fire we have received first class service. The fitters and plasterer were efficient, punctual and friendly, Communication was excellent between all parties. We would not hesitate to recommend The Fireplace Studio to anyone wanting good reliable service. ” - Roger Rock Jan 2016
“excellent customer service, beautiful fire and fireplace. competely satisfied with product and service. thank you.” - Mrs Roberts Jan 2016
“The work done for me, installing a new gas hob, and supplying and installing a gas fire, was all completed to my total satisfaction. The fitter who did the work completed all that he had to do with the minimum of fuss, and in the quickest possible time consistent with efficiency. He even went to the trouble of checking that all was well with my gas boiler after he had completed the installation work. I would have no hesitation in recommending your company to other potential customers.” - Tom Jan 2016